Warranty

  1. By placing an order the customer accepts our general terms and conditions of business. The latest version of our GTC is placed on our Website www.lv-soft.com

  2. The customer is obliged to examine the product delivered by Lauterbach Verfahrenstechnik GmbH (LV)  immediately on receipt and to inform LV in writing about any damages, defects and claims within 14 days from receipt of delivery. The customers' warranty claims expire after this period of time unless such fault could not be discovered upon examination and within the 14-day claim period.

  3. Lauterbach Verfahrenstechnik GmbH (LV) does not accept any liability for damages and asset losses caused by use of the program, unless the damage resulted from a grossly negligent breach of contract. The recipient is solely responsible for the correct use of the product and for data backup.

  4. The warranty of Lauterbach Verfahrenstechnik GmbH (LV) is restricted to replacement delivery or repair.

According to the usual commercial conditions LV is also entitled to restrict the warranty to the transfer of own warranty claims against manufacturers, suppliers or authors, unless LV is responsible for the defect. If the repair or replacement failed or if the customer could not be satisfied he can either demand on reduction of the purchase price or cancel the sales contract. Any further buyer's claim for restitution for inconsequential or consequential damage is excluded unless the damage resulted from a grossly negligent breach of contract on the part of LV.


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