Model of service contract (Strength Calculation / Process Engineering)
Fees contain the following:
- Insertion of changes of the respective codes into the programs. Updates are available 6 months at the latest after issue of the change, respectively at the date of the mandatory application of the changed code.
- Insertion of results of literature searches
- Improvement of the environment, user interface.
- Adjustments to current operating systems e.g. Windows Vista, Windows 7 32/64 bits.
- Informing the customer if program errors occur and updating of the corrected program.
- Telephone advice service free of charge for questions concerning operating the program. (Technical advice beyond usual extent is settled by a special consulting contract).
- Supplemental modules can be purchased at a reduced price
Updates are provided by Internet download approximately four times a year. Help menu - Update
The service contract is valid for one year (12 months from conclusion of the agreement) and prolongs automatically one year , if not terminated with 3 months notice on either side.